Date privacy notice updated: 17th May 2024
Our contact details
Name: Greater Manchester Doulas Community Interest Company
Registered address: 5 Cartridge Lane, Grappenhall, Warrington WA4 4SH
Email: hello@greatermanchesterdoulas.com
The type of personal information we collect
We currently collect and process the following information:
- personal identifiers, contacts and characteristics such as name and contact details
- sensitive data such as race, ethnic origin, politics, religion, genetics, health, sex life or sexual orientation
How we get personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- keeping records of our interactions to improve the support we give and for writing relevant follow-up emails to you
- to secure bookings of one or more of our services
- for our mailing list
We also receive personal information indirectly, from the following sources in the following scenarios:
- referrals from statutory services, which are responsible for obtaining consent before passing on any personal information to us.
The information we hold is accessible only to directors, freelancers and volunteers working directly with Greater Manchester Doulas CIC. We may also share this information with other statutory services with your consent, or without your consent only if we believe there is a risk of harm to yourself or others.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
a) your consent. You are able to remove your consent at any time. You can do this by contacting us by email: hello@greatermanchesterdoulas.com
b) we have a contractual obligation
c) we have a legal obligation
d) we have a vital interest
e) we need it to perform a public task
f) we have a legitimate interest.
How we store your personal information
Your information is securely stored.
|
Data type |
Location and security |
Method of disposal and length of storage |
Reason |
|
Emails |
Securely in GMD CIC’s cloud |
Deletion after 12 months |
Business need |
|
Mailing list |
GMD CIC secure database |
Deletion if opted out and data cleansed every 2 years |
Business need |
|
Online surveys |
Database and SurveyMonkey |
Deleted after analysis |
Business need |
|
Accident book |
Locked filing cabinet |
Shredded 3 years from date of last entry (or, if child/ young adult involved, until they reach 21 years old) |
RIDDOR statutory regulation |
|
Board meeting minutes |
Electronically on password protected cloud drive |
Kept at least 10 years and deleted only when no longer required. |
Legal compliance and business need |
|
Training and event registers |
Secure database or paper sign-in sheets |
Deleted from system after 12 months, paper shredded daily |
Business need |
|
Session notes |
Anonymised and kept in locked cabinet, or saved electronically on password protected cloud service |
Kept at least 10 years and deleted only when no longer required.
|
Business need
|
|
Customer financial details |
Online banking system and password protected software |
Deleted from system within 12 months following payment or refund |
Business need
|
Your data protection rights
Under data protection law, you have rights including:
Your right of access – you have the right to ask us for copies of your personal information.
Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details below if you wish to make a request:
Registered address: 5 Cartridge Lane, Grappenhall, Warrington WA4 4SH
Email: hello@greatermanchesterdoulas.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@greatermanchesterdoulas.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk